Shipping Policy
Our Shipping Policy
Shipping is free when you order from Willows Finest Treasures. Even if your order has more then one item. The shipping cost to you will always be free. We do this so that you'll know exactly what price you will pay. No hidden costs or fees. You have 30 days from the date of purchase to return your item. (Exceptions: NVidia Clothing & Miracle Products. These items will be charged a separate shipping fee)
How it works
All orders are processed within 1 to 3 business days (excluding weekends and holidays). This time could vary due to high volume of orders or any problems/delays arising from the postal service that are outside of our control. When we receive your order you will be sent an order confirmation email confirming that we have received your order. Once your order has been processed, you will receive another notification informing you that your order has shipped, along with the approximate time to expect delivery of your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@willowsfinesttreasures.com with your name and order number, and we will look into it for you.
Domestic Shipping
We offer free domestic shipping in Canada. Delivery time 15 - 20 days
International Shipping Europe (Australia Mexico Uk Us Europe)
Delivery time usually 15 - 30 days
We offer free international shipping to the following countries:
United Kingdom, Australia, United States, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City, Mexico
Rest of the World (Asia Africa Central America South America Oceania Other)
We offer free international shipping to the following countries:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa (8 of 9 provinces), South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, South Georgia & South Sandwich Islands
Other Shipping Costs
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Willows Finest Treasures is not responsible for these charges if they are applied to your shipment and are your responsibility as the customer.
Refunds, returns, and exchanges
If approved, you have up to 15 days after the delivery of your item to return it, if the item is unused and in its original condition and packaging. We will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@willowfinesttreasures.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@willowfinesttreasures.com. See our detailed Return Policy Page here.
Procedure for lost or missing packages
There are occasions where packages are lost or go missing while they are in transit. Most of the time, there's nothing we can do about it. But, if you feel your package is lost you can use your tracking number to locate the item or try to contact the shipping provider/delivery company, if you have that information. You could also contact your local post office and provide them with your tracking number. Most often they will be able to locate your item. Packages returned to WFTs due to incorrect shipping information will be given a product refund. We are not responsible for any items/packages lost during transit or that have been tracked as delivered.
*We are not able to ship to a PO box or military address.